All digital designs are the property of Angelica's Custom Designs until final approval and payment by the client. Full disclosure of the materials used and the processing time will be discussed with each customer to assure that the best quality is achieved. Revisions are subject to a fee if approval was given and further revisions are requested at a later date. Designs are subjest to a fee after two revisions. Angelica's Custom Designs reserves the right to use drafts and mock up designs for further use if they are not in the clients final draft. Once merchandising begins, no returns will be accepted.
I stand behind the quality of my products and hope you are 100% satisfied with your purchase. For non-digital purchases, If you are not satisfied, please contact me at [email protected] and I will be happy to assist you.
Print & Proof Policy (Invitations, Favors, DTF Signage)
1) Proofing & Approval
- A digital proof is provided for every printed item. Includes 2 rounds of edits; additional rounds are $20 each.
- Client is responsible for verifying spelling, names, dates, times, colors, and layout.
- Approval must be given in writing (email/text).
- After approval → printing begins. Changes or cancellations after approval require a new order/reprint at client cost.
- Optional (color-critical orders): Hard-copy color proof or swatch set available; adds 5–7 business days and $25 each.
- 2) Color & Material Variance
- Screens display color in RGB; printing uses CMYK. Reasonable shifts are normal and not a defect.
- Paper stock, coatings, and finishes (foil, shimmer, lamination) can affect color.
- Pantone/spot-color matching may be available as a paid upgrade and can limit paper/finish choices.
3) Trim, Alignment & Quantity Tolerances
- Standard trim/score tolerance: ±1/16 in (±1.5 mm); layered/hand-finished pieces ±3 mm.
- Print runs may deliver ±5% (flat/digital) or ±10% (specialty/foil/hand-finished). We will bill/refund differences if below the ordered quantity.
4) Turnaround & Rush
- Typical timelines after proof approval & payment:
- Flat/digital invites & cards: 6–10 business days
- Specialty/foil/assemblies: 8–16 business days
- Rush servicemay be available for a 20–40% fee + expedited shipping.
5) Cancellations
- Before design begins: full refund.
- After design/proofing begins but before print approval: refund minus a non-refundable design fee equal to 30% of the project subtotal and any special materials ordered.
- After print approval: no cancellations; reprints only at customer cost.
6) Returns, Refunds & Reprints
- Because all items are custom, they are non-returnable and non-refundable once printed.
- If there is a manufacturing error (wrong item, size, finish, quantity short beyond tolerance, or print that does not match the approved proof), notify us within 72 hours of delivery with photos.
- We may request items be returned for inspection; when a refund is granted, a return is required before funds are released.
- Our remedy will be, at our discretion: reprint, partial credit, or refund upon return.
Not covered as defects: expected color variance; minor trim/positioning within tolerance; typos or incorrect info present on the approved proof; issues from low-resolution or client-provided files.
7) Customer-Provided Files & Personalization Lists
- Provide high-resolution files (300 dpi at full size) and finalized name/guest lists in one consolidated document.
- Changes after printing require a reprint at client cost. We recommend ordering 10–15 extra for last-minute additions.
8) Shipping & Delivery
- We are not responsible for carrier delays, damage, or loss once shipped. Insured/expedited shipping is available upon request.
- For event dates, please build in buffer time; once items are in transit, delivery dates are not guaranteed.
9) Acceptance
Payment of invoice and/or written approval of proofs constitutes acceptance of these terms.